We want you to feel great in your Officine Creative shoes. That’s why we are committed to providing the best support and ensuring a fast and seamless return process.

RETURN PROCEDURE
All items must be returned in their original, unmarked, and unused condition, including the original packaging, within 14 days from the confirmed delivery date.
To initiate a return, please complete our return form here or find it at the bottom of the page. Once submitted, we will send you a return label via email along with shipping instructions. Officine Creative reserves the right to not accept unauthorized returns and/or those items that do not comply with our return policy.

RETURNS POLICY IN THE EUROPEAN UNION
Officine Creative Returns costs 15 € for European Union Member Countries and 7 € for Italy. Requested returns will be collected at your address using an Officine Creative trusted delivery service or you can either drop the package at a pick-up point (the pick-up points list will be indicated via email).

RETURNS POLICY IN UNITED KINGDOM AND SWITZERLAND
For returns from the United Kingdom and Switzerland the shipping fee is € 30, which includes also customs duties (duties are included). Requested returns will be collected at your address using an Officine Creative trusted delivery service or you can either drop the package at a pick-up point (the pick-up points list will be indicated via email).

RETURNS POLICY FOR EXTRA CEE COUNTRIES
For Extra CEE countries different from the UK and Switzerland, the return shipping fee will be of € 50 and the customer is also charged of customs duties (duties are not included) at the moment of refund. The amount due for duties will be withold directly from the refund amount together with the shipping fee.

REFUND TIME
Please note that we will refund you within 14 (fourteen) days from the delivery of the items to our warehouse, where they will be inspected. The amount will be credited back to the payment method used to place the order.
We reserve the right to withhold sums of money in case of damaged items, shipping costs and customs duties charged to the customer, according to the conditions listed above.
We will only accept returns or refund requests for items purchased on OFFICINE CREATIVE website officinecreative.store.

RETURN ACCEPTANCE CONDITIONS:

All returns are subject to Officine Creative's inspection to make sure that returned Products are still in their original condition.

To properly complete the return process and receive your refund please:

1. Keep shoes and packaging in good conditions

Once you decide to return the Shoes you must not use them and must take good care of them while they remain in your possession. The Shoes must be returned to us undamaged, unsoiled, unwashed, unaltered and unworn (other than to try them on) and return them in the same state that they were sold to you. Please note that where possible, any labels or tags must remain intact and the Shoes should be returned in or with its original packaging.Please note that incomplete, damaged, worn, soiled, or altered items will not be accepted and therefore sent back.

2. Return products by courier

Ensure the Shoes are in a securely wrapped parcel. We will contact you to schedule an appointment for the pickup by an Officine Creative trusted delivery service. It is your responsibility to keep all return receipts, making a shipment by registered mail or by any other means necessary to obtain precise proof of the sending date.

DEFECTIVE PRODUCTS

If a product is found to be defective due to a quality or manufacturing issue, please contact us at the following email address contact@officinecreativeitalia.com and provide us with as much information as possible regarding the problem encountered, the order number, including also some pictures of the item. Our Team of experts will evaluate the problem and provide you with the most suitable solution.